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PIRAMADE

Legal

Terms of Use

1.About these terms

These terms of use are an agreement between Piramade Pty Ltd (“Piramade”, “we”, “our”, or “us”), an Australian company, and you. They govern your use of (a) www.piramade.com (the “Website”); and (b) if your firm is a Piramade customer, the Piramade platform, being the Piramade web application together with any software we provide for your firm to install on its own systems, including the Piramade Connector (the “Services”). By using the Website or the Services, you agree to these terms.

Section 2 applies to everyone who visits the Website. The remaining sections additionally apply to customers and their users. If your firm has signed a separate written agreement or order form with us, that document prevails over these terms to the extent of any inconsistency.

2.Using the Website

The Website and its content (text, graphics, logos, and page designs) belong to us or our licensors. You may browse the Website and share links to it, but you may not copy its content for commercial use, misrepresent your association with us, or interfere with the Website's operation or security. Information on the Website is provided for general information about Piramade and is not professional advice. When you submit a contact or enquiry form, you confirm the details you provide are accurate and that you are authorised to provide them; how we handle that information is described in our privacy policy.

3.The Services and your account

  1. 3.1We provide the Services to your firm under the subscription agreed with your firm, including the plan, term, and fees set out in your firm's order or proposal.
  2. 3.2Accounts are individual and access is invite-based. Keep your sign-in credentials confidential, and tell us promptly if you suspect unauthorised access. We support multi-factor authentication and recommend enabling it.
  3. 3.3Your firm is responsible for the people it invites: for ensuring they are authorised to see the documents your firm indexes, and for their compliance with these terms.

4.Installed software

  1. 4.1We grant your firm a non-exclusive, non-transferable licence to install and run the software we provide for the Services on its own systems, for the purpose of using the Services, for the duration of its subscription.
  2. 4.2Your firm controls what the Services can access: nothing is synced until an administrator at your firm approves what is in scope, and your firm can change that scope, or revoke the software's access, at any time.
  3. 4.3Your firm confirms it has the necessary rights to the material it makes available to the Services (including any third-party material) and that doing so does not breach any law or agreement binding on your firm.
  4. 4.4Your firm's own systems remain the source of truth for its files at all times.

5.Your content

  1. 5.1The files your firm makes available to Piramade, and everything we derive from them, including extracted text, summaries, metadata, embeddings, and search indexes (“Customer Content”), remain the firm's property. These terms give us no ownership of Customer Content.
  2. 5.2Your firm grants us a licence to host, cache, process, and display Customer Content, as needed to provide, secure, and support the Services.
  3. 5.3We do not sell Customer Content, use it for advertising, use it to train AI models, or allow anyone else to. How it is stored, processed, and protected is described on our security and compliance page.
  4. 5.4All Customer Content will be deleted within 90 days of termination of the Services. Certification of deletion can be provided on request. The files on your server remain unchanged by Piramade; termination of the Services does not affect the files on your server.

6.AI features

The Services use AI to make your firm's documents searchable and to summarise them. AI output is a search and retrieval aid: it may contain errors or omissions, and it is not engineering, legal, or other professional advice. The original files on your firm's systems remain the source of truth, and your firm is responsible for verifying AI output before relying on it in any deliverable, design, or decision.

7.Acceptable use

You must not, and must not attempt to:

  1. 7.1access another customer's data, or probe, scan, or circumvent the Services’ security or access controls;
  2. 7.2reverse engineer, decompile, or copy the Services, except as the law permits;
  3. 7.3resell the Services, provide access to anyone outside your firm, or use it to build a competing product;
  4. 7.4upload material that is unlawful, malicious, or that your firm has no right to hold;
  5. 7.5use the Services in a way that disrupts them for others, including access outside the interfaces we provide.

8.Fees and payment

Fees, billing frequency, and payment terms are set out in your firm's order. Unless stated otherwise, fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate. If an invoice remains unpaid well past its due date, we may suspend the Services after giving notice, and restore them once payment is made.

9.Confidentiality

Each party will keep the other's confidential information (including Customer Content, pricing, and non-public product information) confidential, use it only for the purposes of the agreement, and disclose it only to people who need it and are bound to keep it confidential, or where the law requires disclosure. This obligation survives the end of the agreement.

10.Privacy and security

Our privacy policy describes how we handle personal information, and our security and compliance page describes where data is hosted, our subprocessors, and the controls we apply. We give customers advance notice before any change to subprocessors that handle Customer Content.

11.Our intellectual property

The Services, the Website, and everything that makes them work (software, designs, and expertise) belong to us or our licensors, and no rights associated with them are transferred by these terms beyond the licences they expressly grant. If you give us feedback or suggestions, we may use them to improve the Services without obligation to you.

12.Availability and changes to the Services

We work to keep the Services available and performant, but we do not promise they will be uninterrupted or error-free. We may carry out maintenance, and we may add, improve, or change features of the Services over time; we will not materially reduce the Services your firm has subscribed to during its subscription term without notice.

13.Warranties and consumer law

Except as set out in these terms, the Website and the Services are provided “as is”, and we exclude all other warranties to the extent the law allows. Nothing in these terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, including any consumer guarantee under the Australian Consumer Law. Where our liability for breach of such a guarantee can lawfully be limited, it is limited to re-supplying the affected services or paying the cost of having them re-supplied.

14.Liability

  1. 14.1Neither party is liable to the other for indirect or consequential loss, loss of profits, revenue, or goodwill, or loss of data, except that this does not limit your firm's payment obligations, either party's confidentiality obligations, or liability that cannot lawfully be limited.
  2. 14.2Subject to section 13, each party's total liability under these terms is capped at the fees your firm paid for the Services in the 12 months before the event giving rise to the claim.
  3. 14.3Your firm's own systems remain the source of truth for its files at all times; our deletion and retention commitments relate to the Customer Content we hold.

15.Term, suspension, and termination

  1. 15.1These terms apply while you use the Website, and, for customers, for the subscription term agreed in your firm's order.
  2. 15.2Either party may terminate if the other materially breaches these terms and does not remedy the breach within 30 days of written notice, or immediately if the breach cannot be remedied.
  3. 15.3We may suspend access immediately where necessary to protect the Services or their customers (for example, in response to a security threat or a serious breach of section 7), and will tell your firm why as soon as practicable.
  4. 15.4On termination, access ends, unpaid fees for the period before termination fall due, and Customer Content is deleted as described in section 5.

16.Changes to these terms

We may update these terms from time to time. When we change them in a material way, we will update the “last modified” date below and give customers reasonable notice (by email or a notice in the Services) before the change takes effect. If a change materially disadvantages your firm, it may terminate its subscription before the change takes effect and receive a pro-rata refund of prepaid fees minus incurred processing costs.

17.General

  1. 17.1These terms, together with your firm's order, our privacy policy, and the pages they reference, are the entire agreement between us about the Website and the Services.
  2. 17.2Neither party may assign the agreement without the other's consent, except to a successor as part of a genuine business transfer.
  3. 17.3Neither party is liable for delay or failure caused by events beyond its reasonable control.
  4. 17.4If part of these terms is found unenforceable, the rest remains in effect.
  5. 17.5Formal notices to us should be sent to admin@piramade.com; we will send notices to your firm's administrators or account contacts.

18.Governing law and contact

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. Questions about these terms can be sent to admin@piramade.com.

These terms were last modified on 18 August 2026.